How to claim

Follow the easy steps below to get your claim processed fast and efficiently:

1. Take your pet to the vet

We cover treatment at any vet countrywide.

2. Pay your bill

Make this payment directly to the vet who treated your pet.

3. Submit your claim

  • Simply & easily via your smart phone or tablet using our Mobile App
    • Download from your Apple or Android App store – search for “PetSure”
    • View our Mobile App info sheet
  • OR
  • Email to


To avoid any delays please ensure the following:

  • Claim submission must include the following documents:
    • Completed Claim Form
    • Vets Invoice
    • Receipt
  • For FIRST CLAIM ONLY a full Vets report needs to be included
  • Ensure your Pet's Microchip (Tattoo) number has been included on the Claim Form